Last updated: September 7, 2017
What is Personal Information?“Personal information” is personally identifiable information such as a name, a company name, and address, an e-mail addresses, and also includes recorded feedback and comments. Personal information is collected by LlamaLink only when Users specifically and knowingly choose to provide it LlamaLink, such as when a user is approved as a User of the LlamaLink.ca Website. LlamaLink may also receive personal information from our business partners and other third parties provided that such third parties confirm to us that they have obtained your consent to the disclosure of your personal information. Publicly available information, such as a public directory listing of your name, your company name, address, telephone number and email address, is not considered personal information.
Collection and Use of Personal InformationLlamaLink collects and uses personal information primarily for the purpose of providing you with the services available on LlamaLink.ca. Your personal information is used to communicate with respect to your agreement to use LlamaLink, and to provide you with information related to LlamaLink’s other services. LlamaLink may also contact its Users from time to time to conduct customer satisfaction surveys in an effort to continually improve our service offerings. Unless our Users specifically authorize us to release their personal information, or release is required or permitted by law, LlamaLink will not sell, lease or trade our client’s personal information to other third parties. Anonymous or “non-personal” information gathered by LlamaLink through our Websites may be used for technical, research and analytical purposes. Information collected (through surveys, existing files and public archives) may be used by LlamaLink to analyze LlamaLink’s markets and to develop or enhance service offerings. LlamaLink will only ask for information regarding our Users that we need and will only ask for it when we need it. When we ask you for the information, we will provide an explanation as to why we need it and what we are going to do with it. We will seek your prior consent to the collection, use and disclosure of your personal information as required by applicable privacy legislation. Subject to legal and contractual requirements, you can refuse to consent to our collection, use or disclosure of information about them. You may also withdraw their consent to any further collection, use or disclosure of your personal information at any time by giving us reasonable notice. If our intended disclosures or uses of information change, we will notify our Users accordingly.
DisclosureTo enable us to more efficiently provide the services that our Users have requested from us, LlamaLink may share their personal information with selected third parties who are acting on our behalf as our agents, suppliers or service providers. Such third party service providers are provided only with such information as is necessary in the circumstances. Information provided to third parties may be used only for the purpose stipulated and is subject to strict terms of confidentiality.
AccuracyLlamaLink makes no representation or warranty regarding the accuracy or completeness of information about its Users. If we have disclosed any inaccurate information about one of our Users to a third party, we will be pleased to contact the third party in order to correct the information.
AccessIf you have any questions about the collection, use or disclosure of your company’s personal information you may contact us by sending an email at firstname.lastname@example.org. LlamaLink reserves the right to refuse access to information about you in circumstances permitted or required by applicable privacy legislation. If LlamaLink refuses access to you, it will provide you with the reasons for its refusal upon request. Exceptions may include information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege. LlamaLink will respond to your requests for access in accordance with applicable privacy legislation.
Ten Principles of Fair Information Practices
Identifying PurposesLlamaLink will identify the purposes for collecting information at or before the time of collection. This will enable us to determine which information needs to be collected in order to meet our needs. The purposes for which information is collected, used or disclosed by LlamaLink must be those that a reasonable person would consider are appropriate in the circumstances.
ConsentWhere it is appropriate, an individual must have knowledge of and give consent to the collection, use or disclosure of personal information, except where consent is not required by privacy legislation as, for example, where the collection, use or disclosure of personal information is solely for journalistic, artistic or literary purposes.
Limiting CollectionPersonal information should only be collected as necessary for the purposes that LlamaLink has identified. Personal information should be collected by fair and lawful means.
Limiting Use, Disclosure and RetentionPersonal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of the purposes for which it was collected.
AccuracyIn order to meet the intended purposes, personal information should be accurate, complete and up-to-date. This principle aims to minimize the possibility that incorrect information is used to make a decision about an individual. This also applies to information disclosed to third parties.
SafeguardsPersonal information shall be protected by security safeguards appropriate to the sensitivity of the information.
OpennessLlamaLink shall make readily available to its customers and employees specific information about its policies and practices relating to the management of personal information.
Individual AccessIndividuals should be informed of the existence, use and disclosure of their personal information. Individuals will have access to their personal information and be able to question and correct the accuracy and completeness of this information.
Are you a Child Care Centre in B.C. that wants a solution to the crisis of securing quality Substitute Child Care workers? Request to participate in the LlamaLink Beta Program. This gives your Child Care Centre the opportunity to provide important feedback and start benefitting from LlamaLink’s services months before its official launch.